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“A key focus of the product appears to be not pissing off users.” Its this kind of insight that reminds me not to read TechCrunch.
I endorse this:
Liked on Tumblr
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Fact: every day at 7PM I have a robot email me and ask about my day. I hit reply and let it know. Later I’ll be able to reference such things.
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I did a pixel art version though just to be safe.
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“The other key disruptor is empathy. Probably every company would say they try to understand their customer — and that they’ve done the market...”
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Perfect from all angles.
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The funny thing is, no one’s really hiding the secret of how to make awesome online communities. Give people something cool to do and a way to talk...
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